Top 9 Questions to Ask Before Hiring a Bond Cleaner

The Residential Tenancy Authority has clear instructions regarding your responsibilities as a tenant. And it includes end of lease cleaning. You have to restore the property to its previous condition. Professional cleaners can help you with rental property cleaning. Their expertise and use of modern equipment ensure your bond refund. However, you have to be careful while hiring an end of lease cleaning company. Ask critical questions to know about them and their qualifications. This will save you spending on incompetent companies.

Questions You Must Ask When Hiring Cleaning Companies

You have to be smart when selecting a cleaning company. Otherwise, the final result won’t be satisfying. You may lose your bond money. To avoid such incidents, get your answers to the following questions.

Do You Have Necessary License and Expertise?

The first thing you need to know is their authenticity. Registered companies have a unique ABN provided by the Government authority. Having these documents shows that they are operating legally.

Their previous work record also reflects their professionalism and success. It shows that their cleaners are aware of property inspection standards. You can also check their customer reviews. This will help you get a better idea about the service quality. You should avoid unregistered or inexperienced companies. This will improve your chances of the security deposit refund. 

How Do You Hire Your Cleaners?

Move-out cleaning services require special expertise. Some areas of the property may need deep cleaning. Some items or areas require additional care. Therefore, you should ask about the bond cleaner qualifications. Good companies usually do a background check. It ensures your safety and security. 

Professional cleaning companies won’t mind sharing the expertise of their employees. Inquire about their hiring criteria. It will help you decide whether to take their service. Experienced cleaners can work more efficiently and provide better end results. 

You also need to ask about their training and insurance. There can be minor accidents during the thorough rental property cleaning. Insurance covers the necessary treatment expenses of injured cleaners. You don’t have to pay for that from your pocket. That’s why it is important to know about the qualifications and facilities of the staff as well. 

What Are Your Cancellation and Flexibility Policies?

You may need to change or cancel the booking. There can be unforeseen circumstances. It can be weather issues, or you may have to attend an important meeting. Easy cancellation policies are helpful to users. It reduces your stress and makes the cancellation easy. 

Good cleaning companies also offer flexibility. You can book the date at your convenience. They also allow you to change or swap time slots. Cleaning companies have a good number of cleaners. They can arrange timetable adjustments. 

Written policies are often too difficult to understand. You can, instead, ask them for verbal clarification. Transparency in such cases means they are honest and confident about their service. 

Can I Get A Quote Regarding the Service Charge?

The NT Government’s official website says that a quote is legal binding between service provider and receiver. It must provide a fixed amount they will charge you for the service. It cannot be a guessed or assumed number. They cannot ask for more money than mentioned in the quote. 

A quote helps you understand the expense. It contains a detailed breakdown and maintains cleaning pricing transparency. Comparing quotes from different companies will help you choose the right one for you. You can avoid a company that asks for an extra amount than the cleaning industry standards.

Does Your Service Justify the Pricing?

Once you get the quote, you should discuss the pricing. Some companies may include their cleaning areas in the quotes. If they don’t, you can ask for their end of lease cleaning checklist. It will give you a proper idea about what is included in their service. Remember that different companies define bond cleaning differently. 

You should look for a company that provides a thorough deep cleaning. Otherwise, you will have to clean the rest of the areas yourself. The end of lease cleaning service usually includes:

• Kitchen countertops, sink, taps, burner, stovetop
• Bathtub, shower, faucets, bathroom tiles, mirror and toilet seat
• Dust and wipe surfaces
• Vacuum and mop floors
• Clean and polish furniture
• Deep cleaning of carpets and other linens
• Windows, door, doorknobs, curtains, ceilings, etc. 

Can I Get Bond Back Guarantee?

This is the most vital question. Experienced and confident cleaning service guarantees 100% bond retention. They are aware of the general tenancy agreement obligations. Their bond cleaning checklist includes everything you need to clean. So, they don’t worry to provide a 100% bond back guarantee. In case your landlord or property manager is not pleased, you can call them back. They will clean the problem areas again. Usually, they don’t charge for the second cleaning. 

A guaranteed agreement can reduce your stress. You won’t have to worry about the bond money or the cleaning. You can relax and focus on other move-out activities. 

Do You Have the Necessary Tools?

Cleaning companies usually have different types of tools. Still, it’s safe to know if they have the necessary tools for your property cleaning. You had better hire a company that uses modern equipment. They make less noise and clean more efficiently. 

Sometimes, cleaning companies may not have one or two machines or tools. You must discuss and ensure who will bring that. Generally, you don’t have to borrow or lend any cleaning tools. It’s the responsibility of the cleaners. If they want you to arrange for tools, you can opt for other companies. 

What Products Do You Use for Cleaning?

Cleaning products are crucial. You must opt for companies that use eco-friendly cleaning products. They are free of harsh chemicals. According to the Medical News Today, green products are safe to use around people with weakened immune or health conditions. They can be used around pets, too. 

Green products not only clean but also disinfect the surfaces. They are especially essential for carpets, bathrooms, and kitchen items. You can also ask if their cleaning agents have the following qualities:

• Biodegradable
• Nontoxic
• Recyclable packaging
• Phosphate-free
• Free of chlorine, hypochlorite, and dyes. 

How Much Time Will You Need for All the Cleaning?

If everything else fits in, ask about how long they will need for the cleaning. The time may vary depending on your property size and the number of cleaners they have. However, usually, it does not take them more than a day. But if they need more time, it can be a concern for you. 

You have to prepare for the inspection and arrange for a move-out as well. If they can complete their work faster, it will be helpful for you. You don’t need to rush but know the time they need. It helps you with planning other activities. 

Final Words

You have to play it smart when hiring cleaning companies. Ask the above questions and take notes of their answers. Choose the company that gives the best answers. Affordable Cleaning and Gardening Services is open and transparent with its clients. You can ask us your queries. We don’t mind sharing our cleaning details. Our team has experienced, trained, and insured members. We run a proper background check for everyone. Our services include eco-cleaning products with a 100% bond back guarantee. We can be your trusted partner for bond cleaning in Parramatta, Sydney.