Are you looking forward to hiring a professional house cleaner? Before you do that, it is important to pick the right professional for the job. Not all house cleaning services are equal and picking the right cleaner will help you end up with better results. To find that perfect maid service, you need to ask some questions. Let’s explore 10 such questions that you need to ask from your house cleaning service.
Table of Contents
- How do you define your pricing and rates?
- Do you background check your employees?
- Do you bring cleaning supplies and equipment?
- Can I get customisable cleaning plans?
- Are you bonded and insured?
- How do you ensure customer satisfaction?
- How will you manage pets while cleaning?
- Can I get a written contract?
- Where can I find your references?
- Do you provide the services alone or do you partner with another company?
- Final Words
How do you define your pricing and rates?
Before hiring a cleaning service, it is important to understand how they charge. It will help you to stay away from unexpected surprises at the end of the day. Most cleaning services charge based on the number of hours they offer the service. However, some of them would charge by the number of cleaners or based on the project.
No matter what, you should ask for a written estimate from the cleaning service. Then you can decide on the price and go ahead with obtaining the service. Make sure not to pick the cheapest service provider as well. Always go for a service where you can get a reasonable service for the amount you pay.
Do you background check your employees?
Once you get a cleaning service, you invite the cleaners to come to your property. This is where you expect trustworthy cleaners to offer the service. To ensure their trustworthiness, you must ask this question.
A professional cleaning company should conduct background checks before hiring any employee. Then you don’t need to keep any doubts in mind before welcoming the cleaners to come to your premises. It will help you keep peace of mind and get the services. Similarly, you must also ask about the employee training they offer. It will ensure the expertise of the cleaners who come to handle your job.
Do you bring cleaning supplies and equipment?
You don’t want to be in a situation where you have to provide the cleaning team with supplies and equipment. That’s why you need to ask this question from the cleaning team. It is also better if you can inquire more about the cleaning products used by the cleaning service. That’s because you want the cleaning service to use eco-friendly cleaning products in your home. This can help you to refrain from exposing your living space to any harsh chemicals.
But there can be situations where you would want the cleaner to use specific cleaning products. In such situations, you need to inquire about this from the cleaner beforehand. Some cleaners would agree to use your cleaning products based on your preferences.
Can I get customisable cleaning plans?
You would want to hire a cleaning service for many different cleaning needs you have. That’s where you need to inquire about the services available from the cleaning company. For example, you may need a cleaning crew to help you with day-to-day cleaning needs. Or else, you may want to hire an expert for regular deep cleaning. No matter what, you need to inquire and see whether the cleaning you need is available.
It is also better if you can see if the cleaning team can customise your cleaning requirements. Most cleaning teams can accommodate such special requests. For example, if you need daily cleaning work with a deep cleaning of your bathroom, you just need to ask for it. A reliable service can help you with getting the service, along with cleaning guarantees. If you have pets, you may also ask them to offer pet-friendly services.
Are you bonded and insured?
Imagine what would happen if the cleaning service broke something in your home while cleaning. This is why you need to ensure that you are getting an insured cleaning team to visit. Then you can get fair compensation during such accidents. You will never have to go through the hassle of replacing that out of your pocket.
A bonded cleaning service will also ensure peace of mind for you. That’s because you are getting the services of a company that takes their services seriously.
How do you ensure customer satisfaction?
You never want to pay for a service that doesn’t provide a satisfying experience. That’s why you need to ask about the efforts that the cleaning service would take to ensure customer satisfaction. Most cleaning companies ensure a 100% customer satisfaction guarantee. If you are not happy with the results, they will go over it again and clean.
Your cleaning company should ensure proper quality assurance measures as well. It is even better if they follow a cleaning checklist while paying attention to detail. Such trustworthy cleaners will never miss out on anything while cleaning. As a result, you will not have any reason to complain about it.
How will you manage pets while cleaning?
If you have pets, this is one of the essential questions that you should ask. Some companies would charge an extra amount when cleaning houses with pets. You need to check and see if you have to pay any such extra fee as well.
Once the cleaning team arrives, you must introduce the pets to them. You will also be able to leave instructions to leave the pet in a safe spot outside while they clean. This will keep your pet away from being exposed to potential threats such as chemicals.
Can I get a written contract?
It is vital to ask for a written contract from the cleaning service before you get the service. A contractor would usually provide you with a clear contract. It would include all the services that you will be getting. Moreover, you can also find information about the rates you have to pay. Sometimes, you will be able to discover information about the cleaners as well.
A contract is a smart way to protect you and the contractor. This is why you should always pick the best contractor who offers a written contract.
Where can I find your references?
You may do some background checks before hiring a cleaning service. That’s because you are inviting someone new inside your living space. In other words, you should be able to trust the cleaning team. That’s where references can be helpful.
Always ask for references from previous customers. Some of the cleaning services have them updated on the websites. You should carefully go through both positive and negative references. They explain the service that you will be getting from the team at the end of the day. You can go for the weekly or regular cleaning services once you are satisfied with the reviews.
Do you provide the services alone or do you partner with another company?
Some of the cleaners work as independent contractors. This can help you to get a lower rate on the cleaning services. However, it comes with a risk as well. There is no backup available to cover up the service if the cleaner is sick right on the scheduled day. To overcome this risk, you can think about working with a cleaning company. Always pick a company that you can trust. Then you will be able to experience worry-free cleaning services in the long run. With multiple team members, they can also complete your cleaning jobs in less time.
Final Words
Always ask these questions before you hire a cleaning company. The answers you get will help you to determine what the best service provider is. We at Affordable Cleaning and Gardening Services can also help you out with finding answers to these questions. Feel free to contact us and direct all the questions you have on our way. We will provide prompt responses to them and help you with obtaining the cleaning services we offer.
